Terms & Conditions
General
Highland Coast Community Membership will only be made available to those people with a verified postcode within a certain remit of one of our seven hotels.
Please allow up to 24 hours for new registrations to be verified. You will be notified if you are out-with the catchment of our hotels and will be guided to register for our Rewards Membership.
Highland Coast Hotels Limited reserves the right to change the terms or revoke discounts at any time without notice.
Restaurant & Bars
If you are a Community Member, we offer a 10% discount off your food and drinks final bill when an active barcode is presented to a member of the team.
This discount is available at all Highland Coast Hotels
Discount is available year-round, subject to availability
Discounts apply to food items, including alcoholic drinks (over 18’s only).
You must present your Community Membership barcode at the time of payment (please advise a staff member on arrival).
The named person on the Community Membership must be in attendance for the discount to be applied.
Discounts do not apply to special events or special menus (only by pre-arrangement with the hotel General Manager).
It is advisable that table reservations are made online on the hotel website entering your Community Membership number in the comments field.
Accommodation
Community Members will receive a fixed rate on accommodation including breakfast per person on stays from 1st November until 31st March inclusive (subject to availability and excluding black out dates).
The fixed rate will be available at all Highland Coast Hotels (excludes self-catering accommodation).
The fixed rate cannot be used in conjunction with any other offer.
The named person on the Community Membership account must be staying at the hotel for the duration of the stay for the rate to apply.
It is suggested that you book online directly through your Highland Coast Hotels Rewards account platform to ensure you can see the full availability. You must quote your Community Membership number at the time of booking. Please enter in Special Requests section of the booking journey.
All bookings are subject to availability and there may be limited availability on some dates, and in particular on weekends and key calendar events.
Only one room may be booked per stay using your Community Membership, subject to availability.
Full payment, from the card provided at the time of booking, will be taken 14 days before your arrival.
Rooms at hotels must be booked online via the direct link and quoting the name and reference number on the Community Membership in Special Requests section of booking journey. If you book via the website on the flexible or advanced purchase rates, community membership rates will not be applied.
If you require any assistance please contact our Reservations team: reservations@highlandcoasthotels.com
Programme Definition
Highland Coast Hotels Ltd operate a digital loyalty programme named as Highland Coast Hotels Rewards. The bank card information we obtain at registration is tokenised so we can identify spend to process qualified points to your account and is insufficient information for any fraudulent or unintended purpose. Registrations will only be accepted by a bank card issued in countries listed, predominantly UK & Ireland. Only one account can be awarded points when the member settles their invoice using their registered bank card/s for payment. Bank card information is obtained using a third party provider (Fidel). Fidel API uses a proprietary tokenisation system and does not store any card numbers. All API requests use TLSv1.2 with end-to-end encryption. Fidel API receives transaction authorisation messages in order for Inspire Loyalty to process qualified points. Information about Fidel’s Privacy Policy can be found here and security information can be found here. Bank card numbers are not stored by Inspire Loyalty Ltd.
As a member, your account can be used to earn and redeem points in accordance with these terms & conditions. A member can register on this website free of charge for points earning and redemption. Members can access their account information after registration on this website accessible by computer or a mobile device. Points earned are non-transferable. Highland Coast Hotels Ltd and the loyalty programme operators, Inspire Loyalty Ltd, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the loyalty programme named Highland Coast Hotels Rewards.
Points Earning
A registered Highland Coast Community member and a Highland Coast Rewards member who spends at Highland Coast Hotels Ltd will be awarded single loyalty points calculated as follows:
- £1 spent on accommodation (awarded for direct bookings) = 1 point
- £1 spent on food and beverage = 1 point
1 loyalty point = 10 pence.
Points are awarded to the registered bank cardholder who pays. Points are awarded on full settlement of an invoice. Points earned will be awarded within 48 hours, normally on the same day of transaction, and applied to your member account on payment of your registered bank card; online, at the till, or on receipt of payment of products and services. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. Points are valid for 24 months, however, if no points have been earned or reward redeemed for a period of 6 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions. Points cannot be back dated to prior to sign up date.
Highland Coast Community members are monitored every 6 months from date of first points earning. If within a 6 month period a community member does not earn points, the account will be closed and all points forfeited. Should the account be closed, a new registration can be applied.
Points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.
Points will not be awarded for spend on conferences, events, gift vouchers and private dining.
A maximum spend of £1,000 will be awarded for new wedding bookings paid by the registered member in one transaction.
Points are not awarded when paying with a regular gift voucher.
Start redeeming points once you accumulate 250 points (minimum £25 redemption value). Points are available on Accommodation, Food, Beverage and other services.
Redemption Of Reward Voucher Codes
Members may exchange points by login to this website for voucher codes which can be used towards monetary and experience vouchers by requesting a voucher code online from this website, where a sufficient points balance permits. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available in monetary denominations of £25, £50, £75 and £100 and experience vouchers listed on this website. Voucher codes will be delivered to your registered email address. Monetary voucher codes can be exchanged in full or towards part payment for accommodation and/or food and beverage according to the voucher code value, however the terms and conditions for the rate booked will apply. Experience vouchers can be used in exchange for the experience product redeemed. The voucher code must be used within 12 months of date of issue in whole or towards part of any single transaction. Bookings are subject to availability. Please quote your voucher code number to a member of staff when settling your invoice, or full payment will be required by cash, credit or debit card. A minimum points order value of 250 points (£25) applies with exception of applying the welcome points awarded to Community Members where the minimum voucher value is £50. If you redeem points for a voucher, you must use the value of the voucher in one purchase and no part of the unused value will be refunded.
Each reward voucher features a unique ID code, may not be exchanged for cash, is non-refundable and non-transferable. Each gift voucher may only be redeemed once. The original reward gift voucher must be presented on arrival and the unique reference code quoted when booking. Use of the voucher is not permitted on the following dates: 14th February, 24th December, 25th December and 31st December.
Advance reservations are necessary and subject to availability. Cancellation policies apply and will be notified to you when making your reservation. Dining experiences do not include beverages. Supplements must be paid by the voucher holder.
Additional Benefits
All registered members will automatically receive 200 welcome points worth £20 as a sign-up bonus towards the minimum voucher redemption value of £25 (250 points). Please note all benefits are subject to change.
Member Rate
As a valued member of Highland Coast Rewards you will be periodically advised of exclusive member rates, subject to hotel availability and cannot be used in conjunction with any other offer or negotiated contract rate. Exclusive member rates or any form of discount can be changed at anytime without prior notification. To qualify for member rate the same email address used to register for Highland Coast Hotels Rewards and the registered bank card/s must be used for booking and payment (which also qualifies for points award).
Cancellation
Should you decide to cancel membership, please advise by email to highlandcoasthotelsrewards@inspireloyalty.co.uk On cancellation any voucher not used will become invalid and points awarded will be nullified. Your loyalty account will be closed, and all registration and transaction data will be permanently deleted from the programme and the data server.
Booking Restrictions & Limitations
Redemptions are at all times subject to availability. Highland Coast Hotels Ltd does not guarantee to be able to offer the rewards for any date(s).
Points will not be awarded for accommodation spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz and Booking.com.
(ii) Wholesale/tour operator packages.
(iii) Private party bookings of 5 rooms or more.
(iv) Conferences, events and private dining.
Highland Coast Hotels Ltd reserve the right to change programme benefits and/or membership levels at any time.
Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the loyalty program per person is permitted.
Membership, points and rewards (excluding vouchers) are non-transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name, address and/ or email address.
The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.
Employees are not eligible to participate in Highland Coast Hotels Rewards programme.
The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty Ltd.
Acceptance
By participating, loyalty programme members agree to these terms and conditions.
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